FAQs

Finders Frenzy – Frequently Asked Questions

Welcome to the Finders Frenzy FAQ page! Below you'll find answers to the most common questions our customers ask. If you need further assistance, don’t hesitate to reach out to us via our Contact Us page.

🚚 Shipping & Delivery

Q: How long does shipping take?
A: Our standard shipping times are:

  • United States: 7–14 business days
  • International: 14–31 business days
    Please note that delivery times may vary slightly due to customs or high seasonal demand.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and the weight of your order. We also offer free shipping promotions on select products or order amounts—watch for announcements on our homepage.

Q: Do you provide tracking information?
A: Yes! Tracking information will be uploaded as soon as your order is processed. You can check your tracking details anytime on our Track Your Order page.

Q: My tracking number isn’t updating. What should I do?
A: It can take a few days for tracking information to become active. If it hasn't updated after 5 business days, please contact our support team for assistance.

📦 Returns & Refunds

Q: What’s your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition you received them.

Q: How do I request a return or refund?
A: Visit our Returns Page or contact us at findersfrenzy.shop@gmail.com with your order number. We'll guide you through the return process.

Q: Do you offer exchanges?
A: We currently do not offer direct exchanges. Instead, return the original item and place a new order for the product you’d like.

🛒 Ordering & Payment

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account helps you track orders and manage your preferences easily.

Q: What payment methods do you accept?
A: We accept most major payment methods, including:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

Q: Can I cancel or change my order?
A: We process orders quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to help. After that, orders may already be in production or transit.

📦 Product & Availability

Q: How can I tell if an item is in stock?
A: All available items are listed on our website. If a product is out of stock, it will be marked accordingly or removed from the store temporarily.

Q: Are your products guaranteed?
A: Yes! We stand by the quality of everything we sell. If something arrives damaged or defective, contact us immediately and we’ll make it right.

📬 General Questions

Q: Where are you located?
A: Finders Frenzy is a global eCommerce brand. We work with international suppliers to bring you high-quality, unique products at affordable prices.

Q: Do you offer gift cards?
A: Not yet—but we’re working on it! Stay tuned for updates by subscribing to our newsletter.

Q: I entered the wrong shipping address—can I change it?
A: If your order hasn’t shipped yet, contact us ASAP at findersfrenzy.shop@gmail.com. We’ll do our best to update it before dispatch.

❓Still Need Help?

We’re always happy to assist!
📧 Email: findersfrenzy.shop@gmail.com
🕒 Support Hours: Monday–Friday, 9 AM–6 PM (EST)

Finders Frenzy – Discover what you didn’t know you needed.